Refund policy

REFUND & RETURNS POLICY

Last updated: March 2026

At Sabrelle, every piece is made with intention — globally sourced, expertly crafted, and shipped directly to you from our production partners. Because of the nature of our supply chain, we are unable to accept returns or issue refunds on any order.

We know this is a firm policy. It is why we ask every customer to shop carefully, read fully, and reach out before purchasing if there is any uncertainty.

Why We Cannot Accept Returns

Our garments are produced and dispatched internationally. Once an order leaves our fulfilment partner, the logistics of return are not operationally viable. This is a limitation we are transparent about — and one we compensate for through detailed size guidance, product photography, and direct customer support before you buy.

Before You Order — Please Read

Every product page on sabrelle.com includes a detailed size chart. We strongly encourage you to consult it before placing your order.

If you are between sizes, have questions about a specific garment's fit, fabric, or measurements, or need any guidance — please contact us at hello@sabrelle.com before you purchase. We would rather help you get it right the first time than leave you with a piece that does not serve you.

Damaged, Defective, or Incorrect Items

We stand behind the quality of every Sabrelle piece. If your order arrives in any of the following conditions, we will make it right:

  • The item is damaged or defective upon arrival
  • The item received is different from what you ordered
  • The item is missing from your order

To raise a claim, contact us at hello@sabrelle.com within 48 hours of delivery and include your order number along with clear photographs of the issue. Claims submitted after this window cannot be processed.

Where a valid claim is confirmed, we will offer a replacement item (subject to availability) or store credit to the value of the affected piece. Refunds to the original payment method are issued only where a replacement or store credit cannot be provided.

Order Cancellations

You may cancel your order within 24 hours of purchase by emailing hello@sabrelle.com with your order number. After this window, your order will have entered processing and cannot be cancelled or modified.

Chargebacks & Disputes

We take fraudulent chargebacks seriously. If you initiate a payment dispute without first contacting us, we reserve the right to provide all order documentation, communications, and delivery confirmation to the relevant payment processor in our defence.

We are always willing to work with customers in good faith. Please contact us first — most issues can be resolved.

Size Exchanges

In exceptional circumstances, we may consider a size exchange at our sole discretion. If you believe you have grounds for a size exchange, contact us within 7 days of delivery at hello@sabrelle.com. Items must be unworn, unwashed, unaltered, and in original packaging with all tags intact. We cannot guarantee availability of alternative sizes.

Contact Us

For any questions about your order before or after purchase: hello@sabrelle.com

Sabrelle is committed to quality. If something is not right, talk to us.